Cancellation Policy for FUDIGO
FUDIGO ("we", "our", or "us") strives to provide a smooth and transparent cancellation experience for our users. This Cancellation Policy explains how order cancellations are handled on our mobile application and services.
Before Preparation Begins:
You may cancel an order through the app at no additional cost if the restaurant has not yet started preparing your food.
After Preparation Has Begun:
Once food preparation has started, cancellation requests may be denied, or a partial charge may be applied to cover costs already incurred by the restaurant or delivery partner.
Prepaid Orders:
If cancellation is accepted, the refund will be processed back to your original payment method. This typically takes 5–7 business days, depending on your bank/payment provider.
We may cancel an order under the following circumstances:
The restaurant is unable to fulfill the order
Delivery is not feasible due to unforeseen circumstances (e.g., natural disasters, traffic restrictions)
Payment issues or suspected fraudulent activity
In such cases, you will be notified immediately and receive a full refund if the payment was already processed.
Refunds for valid cancellations are processed via the original payment method. The timeline depends on the third-party payment gateway (e.g., Razorpay, Paytm) and your bank's policies.
Certain promotional or high-demand items may be marked as non-cancellable. This will be clearly indicated during the checkout process.
If you face issues with cancellation or refunds, please contact our support team. We aim to resolve such matters fairly and promptly.
For any cancellation-related queries:
Phone: +91 6238504620
Email: Fudigoofficial@gmail.com
