Refund Policy for FUDIGO
FUDIGO ("we", "our", or "us") values your satisfaction and aims to provide a fair and transparent refund process. This Refund Policy explains the conditions under which refunds are issued and how they are processed when using our mobile application and services.
You may be eligible for a refund under the following circumstances:
Order not delivered due to service error (e.g., delivery partner did not arrive)
Order canceled by FUDIGO or the restaurant due to unavailability or technical issues
Incorrect or incomplete order received (e.g., missing items)
Spoiled or poor-quality food, after verification by our support team
Refunds are not guaranteed for dissatisfaction based on taste or delayed delivery due to traffic or weather conditions unless it falls under service failure.
To request a refund:
Open the FUDIGO app
Go to "Order History" and select the relevant order
Tap "Report an Issue" and provide clear details with photos (if applicable)
You may also contact customer support directly:
Phone: +91 6238504620
Email: Fudigoofficial@gmail.com
Refund requests must be submitted within 24 hours of order delivery.
Refunds are processed to the original payment method (e.g., Razorpay, Paytm, UPI, or credit/debit card).
Depending on your bank or payment provider, it may take 5–7 business days for the amount to reflect in your account.
In case of wallet payments, refunds may be credited back to your FUDIGO wallet or bank account, as per your preference.
Order canceled after food preparation has started (unless it’s a verified issue)
Unavailability at the delivery location or incorrect address provided by the user
Order received late but within reasonable limits and not caused by service failure
Change of mind or accidental order placement
We reserve the right to deny refunds in cases of suspected fraud, misuse of the platform, or repeated false claims.
If you have questions or need help with your refund:
Phone: +91 6238504620
Email: Fudigoofficial@gmail.com
